We are hiring! Two new roles available now with full training provided

Job Title:

OFFICE SALES & PRODUCTION SUPPORT

Department:

CPL Felthams

Location:

Witchford

Reports to:

A Mundy

Key Accountabilities

1

Able to assist in the Administration of the office in compiling organising and storing records

2

Able to deal with customers predominantly over the phone, but also in person when customers visit the site, providing a high standard of customer service at all times

3

Able to communicate with customers, liaise with design, adjust and amend specifications as necessary to satisfy the customer and prepare the quotes for jobs using the tools and training provided

4

Capable of following up on quotes, generating business from speculative enquiries, and even cold calling to ensure sales are being entered in the order book to meet targets

5

Processing orders and payments and generating the appropriate tickets and paperwork for accounts records production print and dispatch / HSP as required to maintain our quality management system

6

Dealing with suppliers and service providers to help assist the smooth running of the business and ensuring production is supplied sufficiently

7

Processing the P tickets of finished and dispatched jobs for invoicing, and preparing the weekly billing, also updating records and assisting accounts with ensuring stock has been booked and accounted for by scanning records needed for this through to head office

8

To learn about not only our products but the different industries we supply to provide intelligent knowledgeable and professional service for our customers

9

To be able to assist in other workshop and factory roles when the need arises due to high demand or holiday cover or a change in usual demand, to ensure efficient use of time and labour resources to keep the business as economical as possible

10

To liaise with colleagues regularly to ensure we are working to our production schedule, and be in a position to keep customers updated of any changes necessitated by alterations imposed unexpectedly

11

To work with head office in dealing with issues involving I.T. H.R. or finance using the tools and systems in place

12

To assist in the preparation for audit of records to assist financial or ISO 9001 auditors visiting the site directly or remotely to ensure compliance

13

To keep records for tender application schedules, usual order schedules to assist chase lists, Corrective action logs for any complaints, and debtors listings to ensure we are not putting orders out to non-paying customers

14

To assist the office in regular stock checks as well as ensuring accounts has accurate monthly and yearly balances of stock

15

To assist on any other necessary tasks required for the safe and efficient running of Felthams & Ness at the Witchford site

1

Attention to detail

2

Organised and methodical approach to tasks

3

Good Communication skills

4

Computer literate

5

Professional Presentation

6

Able to work well as part of a team

7

Ability to follow instructions

8

Capable of working independently

Key Values

1

One Business Approach

2

Action Orientated

3

Solution Driven

4

Simplicity

5

Customer and Commercial Focus